Support & Maintenance
Our Support and Maintenance packages will ensure that your organisation has access to the correct level of help and support at the moment you need it. We can provide access to remote telephone and onsite support, replacement hardware with or without engineering and multi-skilled, multi-disciplined technical services that supplement your own IT team and resources.
We provide support through both fixed term and “pay as you go” contracts to ensure you are covered whatever your needs and available resources may be. Our support services are delivered as and when you need them: via the telephone, via remote access and via onsite engineers, all by friendly customer focused people eager to help.
Our business processes are all aligned to ISO 9001 quality standards and our fully trained staff are all CRB/DSB cleared. Additionally, our service levels can be tailored to your specific requirements ensuring you only pay for the service you require.
Key features of our services include:
- Remote and telephone support
- ITiL helpdesk
- Onsite and offsite assistance
- Out of hours support
- Hardware and Software Maintenance
- End user support